The best firmshave exclusive tools to monitor and amplify your 5-star reputation online. If you hire the best style of firm, they should give you access to a back office to keep track of the progression of your reputation.
It's best to stay away fromreputation management firms that only "monitor" your online reputation . You also must manage and build it. A few businesses try to do their own social media monitoring. They may use Google Alerts because it's free.
Generally there are two type of negative reviews your rep management firm might justfind online. There may be grievances found on Social network sites like Facebook or Twitter.
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